Refund & Guarantee Policy

At Nestology, we stand behind every smart home installation with clear warranties and dedicated support to ensure your complete satisfaction. Smart home installation warranty, equipment guarantees, and a clear refund policy for Central PA homeowners

Nestology.PRO LLC is fully licensed and operates in accordance with Pennsylvania law (PA HIC #PA196832).
We provide a workmanship warranty on all installation work performed by certified technicians. This covers wiring, mounting, system programming, integration, and network setup.

Initial Tune-Up (first 90 days):

• Complimentary adjustments and fine-tuning
• One free on-site visit (upon request)
• Unlimited remote support (upon request)

Covered services:

• Wiring and electrical, and low-voltage connections
• Device mounting and placement (IoT devices, sensors, panels)
• System programming and configuration
• Integration between different smart-home components
• System and Network design, setup, and optimization
• Installation of structures for smart devices integration.

Exclusions: damage from misuse, unauthorized modifications, third-party work, power/ISP events, or manufacturer defects (covered by manufacturer warranties).

All installed equipment is covered by the manufacturer’s warranty.
As an authorized dealer and installer, we partner with leading smart-home, energy, and networking brands and handle warranty claims on your behalf. We regularly install and support equipment from brands such as: Lutron, Philips Hue, Somfy, Sonos, Sony, Aqara, Apple, Google Nest, Ecobee, Eufy, Arlo, Reolink, Zigbee devices, Honeywell, Emporia, Rheem, Siemens, Moen, Rachio, Aladdin garage systems, Tesla, Wallbox, TP-Link networking solutions, and more reliable brands and devices:

Extended warranties are available upon request.

Our responsibility doesn’t end after installation. We provide ongoing support to keep your smart home system running at its best.

• On-site service calls within 48 hours for critical issues
• Annual system health check included for the first year
• Local Central PA support — no call centers, just responsive professionals

Optional Annual Support Plan:

• 2 on-site visits
• Remote support (phone, chat, remote upon request)
• Priority scheduling for service calls

We guarantee that your smart home will perform as demonstrated during consultation. If any functionality does not meet expectations, we will resolve it at no extra cost within the warranty period.

We promise:

• System reliability of 99.9% uptime
• Response times as agreed in project documentation
• Integration compatibility as promised
• Energy efficiency improvements where applicable